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| CONSULTANTS | ||
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Principals Peter J. Tropman, Principal and Senior Consulting Partner Peter J. Tropman joined TMG in 1987 and became co-owner (with Virginia L. Graves) in 1992. Mr. Tropman has facilitated highly successful demonstration projects on the application of total quality management principles and practices for home and community-based care. He developed TMG's Service Quality Improvement methodology, and led coordinated research and design activities to develop a customer-driven quality assurance and improvement program. He has also led TMG's efforts to develop state-of-the-art tools and processes to assess the quality of community-based service delivery systems, care management and residential care services and consumer outcomes. He oversaw the development of data collection and utilization strategies and educational services targeted to support the service quality initiative. Mr. Tropman also assisted county-based delivery systems to implement a managed care system for the delivery of outpatient mental health services for Medicaid populations. Before joining TMG, Mr. Tropman served 10 years (1977-87) as the policy and budget officer for the Wisconsin Department of Health and Social Services. He chaired the departmental Community Long Term Support Management Team that developed Wisconsin's community long-term care programs including the Community Options Program (COP) and related Medicaid waivers. Mr. Tropman also served three terms in the Wisconsin State Legislature (1973-1977). He was the chief of staff for the mayor of Madison, and served as the executive director of the United Way of Wisconsin. Mr. Tropman has a M.S. in social work, and has taught graduate level courses in public policy and long-term care at the University of Wisconsin - Madison Schools of Business, Public Policy, and Social Work. Virginia L. Graves, Principal and Senior Consulting Partner Ms. Graves joined TMG in 1993 and currently directs its products and services to managed care organizations (MCOs). Ms. Graves oversees TMG's comprehensive regulatory and compliance activities for Wisconsin-based managed care organizations licensed to serve commercial and government-payer populations. Ms. Graves works with organizations to support their efforts to review and implement a broad range of government payer programs. She provides comprehensive services to facilitate the planning, implementation and ongoing support for innovative, managed care models that provide integrated health, long-term care and community-based services to targeted populations. Ms Graves also facilitates Business Development and expansion activities for Wisconsin's Partnership Programs. Prior to joining TMG, Ms. Graves served from 1988 to 1993 as the first Executive Director of the Association of Wisconsin HMOs (Association of Wisconsin Health Plans). She directed all aspects of government and regulatory activity for 23 Wisconsin-based health plans. As Executive Director, she represented HMOs in the successful implementation of Wisconsin's first Medicaid managed care initiative for AFDC (TANF) eligible women and children. She was also a member of a broad-based public policy forum directed to develop recommendations for affordable health care for all Wisconsin's Citizens. Ms. Graves also served as Legislative Liaison for the Secretary of the Department of Health and Family Services, coordinating all the Department's legislation and administrative rule activity.
Consultants and Project Managers Lynn M. Retan, Director of Compliance and Regulatory Projects Ms. Retan works closely with managed care organizations and health plans to assess and evaluate their status with regard to compliance with federal and state laws, and additional requirements for managed care organizations in Wisconsin. Since joining TMG in 1996, Ms. Retan has been responsible for coordinating numerous projects, writing and producing reports and manuals, and designing data formats. Her work also includes budget development and analysis, as well as research and data analysis. Ms. Retan has an extensive background in systems and project management, having served as Information System Coordinator at the Marine Corps Air Station in Iwakuni, Japan and System Administrator for both Jardine Insurance Brokers in San Francisco and Hawaii Heart Association in Honolulu, Hawaii. David M. Verban, Coordinator of Information and Analysis Mr. Verban joined TMG in 1998 as a consultant for quality care, working with local service systems to improve the quality of long-term care in the state of Wisconsin. His current responsibilities include working with clients to improve the performance of their Information Management Systems. He also manages the company's databases and produces both routine and specialized analytical reports from data collected by TMG. With a background in community based human service delivery, Mr. Verban has developed and managed employment initiatives for adults with disabilities in DuPage County, Illinois and Madison, Wisconsin. He was a charter member of the Community Exchange Project, a leadership development program created by the Madison Area Quality Improvement Network, and has helped non-profit organizations develop organizational visions and strategic plans. Mr. Verban has a Bachelor of Science degree in psychology and a Master of Arts degree in special education. He has taught courses in special education and vocational education at the University of Wisconsin - Stevens Point and the College of DuPage in Glen Ellyn, Illinois. Heidi Pankoke, Senior Consultant Ms. Pankoke recently joined The Management Group as a senior consultant providing consultation and project management. Previously, she was a public sector consulting manager for Virchow, Krause and Company, specializing in management audits, operations reviews, human resources consulting, executive recruitment for local government, and performance measurement and evaluation for counties, municipalities and school districts. She was the project manager for numerous other county studies (Brown, Dane, Eau Claire, Lafayette, Polk and Waukesha), including a comprehensive seven-month human services study for Brown County, the Dane County Joining Forces for Families performance measurement project and human services provider agency study, a review of vocational rehabilitation services to disabled individuals in Eau Claire County, and a human services review for Polk County. Ms. Pankoke has also provided management consulting and strategic planning services to non-profit human services agencies in Madison, including the Wisconsin Council on Children and Families, and managed a budget and program analysis for the state Department of Health and Family Services. She was the project manager of the merger study of the City of Beloit and Rock County Health Departments, and the project manager for a budget planning and reduction project for Rusk County, where her efforts are focused on health and human services functions. Heidi is also currently a project consultant for the review of the Sheboygan County Health and Human Services Department. From 1989 to 1995, Ms. Pankoke served as executive assistant to the Brown County Executive, where she served on the county’s management team and four-person budget team, on a statewide county health and human services steering committee and on an interagency taskforce to evaluate community human services needs. Ms. Pankoke was also a legislative services coordinator for the Wisconsin Counties Association, where she specialized in human services policy and funding issues and provided staff support to the statewide county human services board members and directors association and the county nursing homes association.
Staff Consultants TMG also employs a team of Staff Consultants. Offering solid backgrounds in social work, human services, health care, and nursing, TMG's Staff Consultants have years of direct experience as care managers, direct service providers and supervisors. Collectively their experience encompasses a full range of long-term care target populations. At TMG they have experience in consumer interviewing, care plan reviews, system and management reviews, training, and quality improvement project facilitation and management. Each is selectively available to work on specific projects in which expertise and experience is relevant. |
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