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| EMPLOYMENT OPPORTUNITIES | |
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The Management Group, Inc. (TMG) is an equal opportunity employer that employs a staff of professionals with social work, nursing, information and program analysis backgrounds. TMG also sub-contracts with organizations and individuals on a project specific basis. TMG is a consulting firm that specializes in assisting human services organizations in the improvement of program performance and quality outcomes for consumers. TMG is hiring for the following positions: TMG is the contracted IRIS Consultant Agency (ICA) for the IRIS program. IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services. All applicants must have a commitment to the mission and vision of the IRIS program. For more information on the IRIS program please visit www.wisconsin-IRIS.com. The IRIS Consultant Agency, The Management Group, Inc., is hiring for the following positions: |
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Quality Management Functional Lead The Management Group is seeking a full-time Quality Management Functional Lead who will be responsible for overall quality management of the IRIS Consultant Agency (ICA). TMG is the contracted by the state of Wisconsin to act as the ICA. IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services. Responsibilities: Develop and maintain the overall ICA quality framework grounded in contract compliance and regulatory expectations of the Centers for Medicaid and Medicare Services (CMS); develop annual Quality Management Plan that articulates the specific areas of focus for each year and identifies the measurable outcomes of the plan; oversee and complete a minimum of two successful process improvement projects each year; collaborate with ICA functional leads in the development and implementation of quality measures for each functional area; ensure collaboration in the area of utilization management; develop, coordinate and report on an annual satisfaction survey of IRIS program participants; assist in the development and delivery of individual participant outcomes training for IRIS Consultants and other staff as needed; perform quality reviews of participant plans against outcomes to determine if the program objectives are being met and make process recommendations to meet program objectives; track and report data related to achievement of participant outcomes; maintain a system/process for tracking ICA quality-related events – includes incidents, complaints, grievances, and appeals; ensure proper reporting as required; perform role of lead investigator in all areas of events reporting; ensure clear documentation of actual event and all actions taken in response to the event; provide summary reporting to regulatory agencies as requested; establish and maintain processes and forums for receiving feedback participants and families; create ways to share the feedback received with ICA staff, stakeholders, and DHS; utilize the ICA website and the creation of blogs or other electronic means to provide participants and families with the opportunity to provide regular feedback to the program; document activities that are participant specific in the Enterprise data system; and assist with projects as requested. Required Qualifications: Bachelor’s Degree in a human services field; three years of experience in the area of quality management program development and enhancement in a human services organization; excellent written and verbal communication skills; knowledge and experience with working, providing services to, and/or analyzing services for at least one of the program’s target populations; strong customer service skills; good organizational and time management skills; the ability to work cooperatively as part of a team; flexibility in the work environment and willingness and ability to adapt to change; a valid driver’s license and willingness to travel; strong computer and software skills, and a commitment to the mission and vision of the IRIS program. To apply: Send a cover letter, resume, salary requirements, and list of references to:
The Management
Group The Management Group is seeking a full-time Clinical Services Generalist who will be responsible for assisting the Clinical Services team in coordinating, scheduling, and screening of participants interested in the IRIS Self-Directed Personal Care (SDPC) program, scheduled for an assessment, or receiving SDPC supports. TMG is the contracted by the state of Wisconsin to act as the IRIS Consultant Agency (ICA). IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services. This position collaborates regularly with Administrative staff, Service Center Staff and the Data and Reporting functional areas.
Responsibilities:
Accurately
maintain referral list for SDPC Program; assist SDPC program staff in
scheduling and coordination of services; assist SDPC Registered Nurses
with gathering information and assuring program functional
eligibility; coordinate travel arrangements for SDPC staff; maintain
accurate documentation of dates of Long Term Care Functional Screens (LTC-FS);
Assist LTC-FS staff in scheduling and coordination of screening
visits; assist program participants in ensuring ongoing functional
eligibility for IRIS; coordinate travel arrangements for LTC-FS Screen
Specialists; assist IRIS ICA staff with questions related to
participant’s LTC-FS; assist with additional data support and
integrity activities; provide back-up to other functional areas within
the Service Center as needed; provide reports and summaries as
requested; assist/collaborate on monthly program report to DHS and
stakeholders; assist with development of documents and other program
related products; participate in discussions and problem solving
regarding overall program development and implementation; and assist
in maintaining accurate contact numbers for stakeholders and others
involved with the program. Required Qualifications: High school diploma; two years experience working in an administrative role; consistent attention to detail and accuracy of data; strong customer service skills; excellent attention to detail; strong written and verbal communication skills; excellent organizational and time management skills; able to work cooperatively as part of a team and independently; able to remain flexible in the work environment and willing and able to adapt to changing organizational needs; demonstrated computer and software skills required; proficiency with Microsoft Office Suite; and a commitment to the mission and vision of the IRIS program. To apply: Send a cover letter, resume and list of references to:
The Management
Group
TMG is seeking
full-time Regional Program Specialists in the Milwaukee area, Fox
Valley area and the northern Wisconsin area including, but not limited
to Bayfield, Ashland and Douglas counties. The Regional Program
Specialist will work with the IRIS consultancy team to provide
additional enrollment and program orientation support for the
participants of the IRIS program. This position is a work-from-home
position. Qualifications: Four-year degree in Human Services field; two years of experience working with the elderly or people with disabilities required with five years highly preferred; must have an understanding of financial and functional eligibility issues; and must have a strong understanding and experience with the social service system offerings in the regional area; excellent verbal, written and interpersonal communications skills; ability to transfer knowledge and understanding of the community to make positive community connections on behalf of the participants; strong computer skills and the ability to learn new computer programs and software; accessibility to a computer; ability to travel within an average two-hour radius with reliable transportation; ability to pass all required criminal background checks; flexible scheduling – provide day, night and/or weekend hours as required by participant’s needs; ability to work on own with minimal supervision is critical; and commitment to initial and monthly training.
To apply:
Send a cover letter, resume and list of references to:
The Management Group Participant Services Specialist Responsibilities: Provide participant advocacy and support in areas including, but not limited to, IRIS policy and processes, long-term care functional screening processes, rate setting tools, and provider concerns. Responsibilities also include maintaining reporting systems that includes complaints, grievances, appeals, and incident events; providing assistance and support to participants and IRIS Consultants regarding issues of participant eligibility; navigating the fair hearing process; collaborating with the ombudsperson; participating in listening sessions and gathering information from participants and others regarding their experience in the IRIS program; assisting participants and families in making connections with one another through newsletters, web postings, gatherings, etc.; documenting compliance and contract-related processes; providing data related to job functions; and collaboration with the IRIS ICA team, the Department of Health Services, and stakeholders.
Qualifications:
A four-year degree required; 2 years of experience working with the
physically disabled, developmentally disabled and/or frail elderly;
experience collaborating and working with program participants and
stakeholders; strong writing skills and attention to detail required;
experience developing and providing written reports; strong customer
service skills; good organizational and time management skills; the
ability to work cooperatively as part of a team; and a commitment to
the mission and vision of the IRIS program.
The Management Group
Responsibilities:
The Training Specialist is responsible for assisting with the
provision of training for the IRIS Consultant Agency, with a primary
responsibility of developing, evaluating and implementing training for
the IRIS Consultants. The trainings consist of a face-to-face
orientation and an on-going monthly training via webinar; therefore,
some evening work and travel are required. The Training Specialist
will maintain contact with the IRIS Consultants – mostly through email
- to help guide them through the training process, as well as
supporting the use of the participant database. The Training
Specialist maintains a broad range of knowledge regarding the program
and available resources.
The Management Group Mental Health and Substance Abuse Specialist The Management Group and QTI, acting as co-employers, are seeking a full-time, ongoing Mental Health and Substance Abuse Specialist to be located at the State of Wisconsin’s Department of Health Services in the Division of Long Term Care, Office of Family Care Expansion. This position will be responsible for developing, coordinating, organizing, and directing technical assistance and clinical consultation to the Family Care and Family Care Partnership Managed Care Organizations (MCOs) in the area of mental health and substance abuse services. Duties include, but are not limited to: 1) lead in developing and carrying out an assessment of the status and quality of mental health and substance abuse services, based on best practices, currently provided by Family Care MCOs, and in determining and providing any technical assistance or other interventions based on findings of the assessment; 2) develop and deliver technical assistance and consultation services for MCOs for mental health and substance abuse program development and clinical program improvements, including effective interactions with county-based mental health and substance abuse services; and 3) act as a Family Care liaison to a variety of state and county departments for coordination of rules and regulations governing mental health and substance abuse. Required Qualifications: Master’s Degree in Social Work or Master’s Degree in Community Mental Health or closely related field, with 3-5 years clinical experience; extensive knowledge of recovery principles for people with mental illness and substance abuse and of the evidence-based practices recommended by the federal Substance Abuse and Mental Health Services Administration (SAMHSA ); extensive knowledge of Wisconsin’s county-based mental health and substance abuse services, including Community Support Programs (CSP), Comprehensive Community Services (CCS), the Certified Peer Specialist Program, and the regulations governing each program; knowledge of the state and federal statutes and regulations governing Medical Assistance mental health and substance abuse services, and some knowledge of the mental health and substance abuse services funded by Medicare; some knowledge of Wisconsin’s managed health and long term care programs of Family Care and Family Care Partnership; some knowledge of care management principles for frail elders and adults with physical and developmental disabilities, and extensive knowledge of care planning for people with mental health issues including expertise with outcome-based, person-centered planning. Knowledge of the long-term care service delivery systems related to mental health and substance abuse residential services; extensive organizational skills, including development of project plans and documentation of progress toward objectives and goals; very effective facilitation and collaboration skills and ability to keep diverse groups of people working together toward a mutual goal; and extensive written, verbal and interpersonal communication skills. To apply: Send a cover letter, resume and salary requirements to:
The Management
Group TMG is recruiting for a Quality Assurance Consultant (QAC) for COP-W, CIP-II, and Children’s Waiver Programs. The QAC will provide quality assurance and improvement (QA/QI) services for Medicaid home and community based waiver programs that help empower children with severe emotional disturbances, developmental disabilities, or physical disabilities, frail elders, and adults with physical disabilities live in the community rather than in institutions. Responsibilities: Review applications to confirm program eligibility; work with care managers to resolve issues with functional or financial eligibility, health and safety, and allowable services; provide technical assistance to county staff; provide professional level data collection, evaluation, and analysis of waiver programs; and conduct on-site county monitoring reviews throughout the state.
Qualifications:
Extensive knowledge of and experience with home and community based
waiver programs serving children or adults, and BSW or related
educational background; excellent verbal and written communication
skills; knowledge and experience with quality assurance and
improvement strategies; ability to analyze data and make policy
recommendations; ability to speak in public; Long Term Care Functional
Screen certification preferred, if not certified, the ability to
become certified on adult and children Functional Screens will be
required; and some overnight statewide travel required.
The Management Group TMG is recruiting for a Quality Assurance Consultant (QAC) for Community Recovery Services (CRS). The QAC will provide quality assurance and improvement (QA/QI) services for the Community Recovery Services program that serves individuals with serious and persistent mental health issues. The focus of CRS is on recovery and allowing individuals to achieve their full potential in their communities. Responsibilities: Review applications to confirm program eligibility; work with county staff to resolve issues with eligibility, health and safety, and allowable services; provide technical assistance to county staff; provide professional level data collection, evaluation, and analysis of waiver programs; and conduct on-site county monitoring reviews throughout the state.
Qualifications:
Extensive knowledge of and experience working with individuals with
serious and persistent mental health and/or substance abuse issues in
the community and a BSW or related educational background; excellent
verbal and written communication skills; knowledge and experience with
quality assurance and improvement strategies; Mental Health and AODA
Functional Screen certification preferred, if not certified, the
ability to become certified on the Functional Screen will be required;
and some overnight statewide travel required.
The Management Group Responsibilities: Assist with maintenance of the Enterprise data system; ensure integrity of data; write reports and analysis, assist with data extracts and formatting of reports and information; customize reporting to individual data users; participate in planning and meeting the overall data needs of the ICA. In addition, the IRIS Data Analyst is involved in overall program planning and development and performs as part of the IRIS ICA team.
Qualifications:
Four year degree preferred, two year degree required; strong writing
skills and attention to detail required; experience working with data
and data systems required; experience developing performance
indicators and generation of reports preferred; strong customer
service skills; good organizational and time management skills; and
the ability to work cooperatively as part of a team.
The Management Group Responsibilities: The Service Center Generalist has the primary responsibility of answering calls coming in to the IRIS Consultant Agency's (ICA) Service Center and addressing issues and concerns raised in these contacts. Additional responsibilities of this position include: documentation of calls; provision of after-hours phone coverage; assistance with the completion and approval of initial supports and services plans; revisions to existing plans; and collaboration with ICA team, IRIS Consultants, participants, and the Fiscal Services Agency. The ICA Service Center Generalist must maintain a broad range of knowledge regarding the program and be able to assist where needed. Qualifications: Two year Associates Degree or equivalency required; strong computer, software, internet, and database skills required; previous experience operating a switchboard and/or working in a call center preferred; strong customer service skills; good organizational and time management skills; the ability to work cooperatively as part of a team; flexibility in the work environment and willingness and ability to adapt to change. To apply: Send a cover letter, resume, and list of references to:
The Management
Group The IRIS Consultant Agency, The Management Group, Inc., is seeking a part-time Registered Nurse in the Eau Claire area to serve the northwestern counties of Wisconsin. The Registered Nurse is responsible for providing nursing services to IRIS participants including, but not limited to, those services specific to participation in the 1915j self directed Medicaid Personal Care program. Responsibilities: Administering the Wisconsin Personal Care Screening Tool; creating personal care specific plans of care; providing education and training for program participants and care providers; documenting activities and services in compliance with state and federal regulations; providing guidance and support specific to health concerns of participants; and providing health related expertise and input to the IRIS ICA team. Qualifications: Must be a licensed registered nurse with current Wisconsin license, have a valid driver’s license; have strong computer skills and the ability to learn new programs and software, have the ability to frequently travel in-state with some overnights, have the ability to work autonomously, and have a flexible work schedule with the ability to self-schedule appointments; experience with the three target groups served by IRIS strongly preferred; and experience providing care through the Wisconsin Medicaid Personal Care Program preferred. To apply: Send a cover letter, resume and list of references to:
TMG is an Equal Opportunity Employer |
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