IRIS Consultant Supervisor* - Northwest

TMG and The Employer Group, acting as co-employers, are seeking an IRIS Consultant Supervisor who lives in Pierce, St. Croix, Dunn or Chippewa County. The IRIS Consultant Supervisor is responsible for ensuring effective performance management strategies are being use to motivate IRIS Consultants’ service performance.  Supervisors assist with training and provide support, guidance, and ongoing feedback to IRIS Consultants. The IRIS Consultant Supervisor will oversee IRIS Consultants in the northwestern part of the state.

Responsibilities:

• Establish a professional relationship with each IRIS Consultant (IC) and provide individualized attention and support as appropriate and needed.

·         Exhibit a thorough understanding and support self-direction in long-term care programming.

·         Actively participate in the recruitment, hiring, orientation and onboarding for new ICs.

·         Follow onboarding requirements to ensure initial IC competency and sense of team.

·         Review plans and other documentations of new ICs until work reflects appropriate competency levels.

·         Provide ongoing feedback on performance and coach for performance improvement.

·         Collaborate with Area Lead and/or HR as needed to discuss staff job performance and action required for disciplinary action, including termination.

·         Act as level of support in trouble shooting and de-escalating tenuous situations with participants and their support networks. 

• Schedule and participate in monthly check-in meetings with each IC to provide coaching and support and performance management.
  
• Use data and provided reports to act on outstanding IC needs and issues in a timely fashion.
  
• Schedule and coordinate monthly IC team meetings to provide program updates, share ideas and issues, and team-build.

·         Communicate new policies in a positive and effective manner to ICs.

·         Act as change management conduit and support in assessing or interpreting program, policy and protocol changes, staff changes and conflict-of-interest situations.

·         Conduct random case reviews of 20% of ICs each month to review case notes, plans, etc., to ensure service excellence standards are being met.

·         Participate in various parts of processes related to services.

·         Review a variety of reports and utilize data results to improve processes.

Qualifications:

• Associate’s degree, or commensurate experience
• Two years of experience supervising staff within a waiver or similar governmental program or in a human services field
• Three years of applicable work experience with IRIS population
• Three years of related direct service experience in a social services environment
• Excellent interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues
• Excellent organizational, time management and prioritization skills
• Excellent communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience
• Strong leadership skills – ability to motivate, recognize and manage performance effectively
• Strong analytical and problem-solving skills
• Ability to be flexible, patient, creative and innovative in day-to-day operations and situations
• Ability to operate in an open, honest and forthright manner in order to build and maintain relationships
• Ability to focus on multiple priorities simultaneously
• Ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly
• Ability to be responsive, empathetic, customer-focused and quality-driven
• Ability to remain calm and rational in high-pressure situations
• Ability to operate in a professional manner as a team leader
• Ability to be self-motivated and patient
• Ability to work both collaboratively and independently at a fast pace without close supervision
• Ability to work cooperatively as part of a team
• Ability to be both persuasive and authoritative, depending upon the situation
• Ability to problem solve, assessing situations quickly and effectively using resources available and selecting a course of action and moving toward it
• Ability to analyze data, draw appropriate conclusions and implement solutions
• Ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate

• Ability to maintain the strictest confidentiality and abide by HIPAA standards. 

• Must be able to work from a home office which has sufficient internet access and cell phone coverage

• Must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary

• Must be able to travel in a two-hour  radius on a regular basis to provide participant support

• Ability to travel as necessary; must possess a valid Wisconsin driver’s license and proof of personal auto liability insurance meeting Wisconsin’s minimum requirements

• Demonstrated computer and software skills required; proficiency with Microsoft Office Suite and database operation/maintenance skills and data entry experience.

To apply: Send a cover letter, resume and list of references by May 10th to:

The Management Group
Human Resources – R-MNTR15
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com

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IRIS Consultant* (full-time with benefits)

TMG and The Employer Group, acting as co-employers, are seeking full-time IRIS Consultants who will apply their comprehensive knowledge and applicable experience to partner with IRIS participants within the Southeast Area to self-direct their long-term care program participation through identifying and meeting outcomes, and identifying and implementing a community-based network of connections and supports, as chosen by the participant.  

Responsibilities: Collaborating with participants to create and implement a self-directed Life Plan, collaborating with participants to continually implement their Self-Directed Life Plan; assisting participants with adhering to IRIS program policies and procedures; and providing training and onboarding support to new IRIS Consultants (IC); providing on-the-job training for new and current ICs, acting as a resource for other ICs in the IC Supervisor’s absence; providing coverage for IC Supervisor’s and ICs when they have approved absences; providing program knowledge and support to other staff when appropriate, including, but not limited to reassignments and re-engagements; attending and participating in monthly face-to-face team meetings and trainings; and other duties as assigned by supervisor.  This position will require the ability to work at least 40 hours per week as needed, to successfully support a full range of participants throughout the region, and to regularly work Monday through Friday from 8 a.m. to 4:30 p.m. with occasional extra hours as needed to meet the demands of the position.

Minimum Requirements:

-      Ability to work 40 hours per week with occasional extra hours as needed to meet the demands of the position

-      Ability to regularly work Monday through Friday from 8 a.m. to 4:30 p.m. and to work evenings and weekends when needed to meet the participants’ needs

-      Ability to successfully support a full range and appropriate number of participants expected for a full-time position

-      Ability and willingness to travel and support participants throughout the region when providing back up

-      Associate’s degree in a related field or commensurate experience

-      Three years of applicable work experience within three target groups

-      Three years of related direct service experience in a social services environment

-      Demonstrated knowledge of Long Term Care programs and the principles of self-determination

-      Demonstrated understanding of the IRIS program requirements, Assets-Based Community Development, and Self-Determination

-      Excellent interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues

-      Excellent organizational, time management and prioritization skills

-      Excellent communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience

-      Excellent analytical and problem-solving skills

-      Strong math skills

-      Demonstrated ability to develop and maintain positive, professional relationships with individuals from diverse backgrounds and experiences

-      Demonstrated success in providing individualized support for participants

-      Demonstrated ability to maintain the strictest confidentiality and abide by HIPAA standards

-      Demonstrated ability to be flexible, patient, creative and innovative in day-to-day operations and situations

-      Demonstrated ability to operate in an open, honest and forthright manner in order to build and maintain relationships

-      Demonstrated ability to focus on multiple priorities simultaneously

-      Demonstrated ability to meet program requirements including participant contacts, case-noting, incident reporting, etc.

-      Demonstrated ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly

-      Demonstrated ability to be responsive, empathetic, customer-focused and quality-driven

-      Demonstrated ability to remain calm and rational in high-pressure situations

-      Demonstrated ability to be self-motivated and patient

-      Demonstrated ability to work both collaboratively and independently at a fast pace without close supervision

-      Demonstrated ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate

-      Demonstrated computer and software skills required; proficiency with Microsoft Office Word and Excel and be able to work in and navigate through databases

-      Must have access to a personal computer with Microsoft Office Suite to include Excel, Outlook and Word

-      Must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin

-      Must be able to travel in a two-hour radius on a regular basis to provide participant support, and to be able to travel throughout the Area to provide back-up support to other ICs and IC Supervisor

To apply: Send a cover letter and resume to:

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QSR Administrative Assistant

The Management Group (TMG) and QTI, acting as co-employers, are seeking qualified individuals for a Quality Service Review (QSR) Administrative Assistant to be located at the State of Wisconsin’s Department of Children and Families.  The Administrative Assistant is responsible for providing high-level administrative support to the Child Welfare Continuous Quality Improvement (CQI) program management team and others as needed.  The QSR Administrative Assistant must maintain a broad range of knowledge regarding the CQI program and provide assistance where needed.  The CQI Administrative Assistant is required to maintain strictest confidentiality of all sensitive or proprietary information at all times.  This position requires overnight travel throughout the state of Wisconsin using a personal vehicle.

Responsibilities:

·         Produce data reports using Excel and Access; print and copy reports

·         Produce copies of the Best Practice PowerPoint

·         Schedule cases

·         Prepare binders and orientation folders

·         Copy and assemble the production of the Reviewer folders

·         Mail confirmation letters and/or emails to focus group participants

·         Arrange hotel stays for Reviewers; secure accommodations with the counties, including meeting rooms, phones, etc., within documented guidelines

·         Ensure meeting logistic needs are met

·         Communicate logistical information out to the Reviewers

·         Collect data and create a weekly Review Schedule

·         Travel to and attend QSR to take focus group notes

·         Supervise children/youth as needed at the QSR

·         Enter data collected on review and identify and resolve errors

·         Populate report and graphs in Summary Presentation

·         Create, edit, and/or proofread documents, presentations and case stories

·         Schedule the production meetings for Division of Safety and Permanence (DSP) Briefings, DSP production and take DSP minutes

·         Copy materials for post review meetings including DSP debriefings

·         Collect and process travel reimbursements

·         Track training for certification; keep a list of people who are interested; maintain a list of available peer reviewers and facilitators;

·         Assist with coordinating and scheduling training facilitation of the peer reviewers; print training certificates; collect mentor evaluations and track certification process

·         Create a website for peer reviewers and facilitators with relevant information on upcoming reviews

·         Manage the current spreadsheet of Reviewers; coordinate the notification and confirmation of peer reviewers for each review; provide administrative assistance for workgroups including material production and tracking RSVPs

·         Participate in workgroups as needed

·         Prepare tribal letter correspondences

·         Search for and manage version control of documents

·         Assemble orientation binders for new employees

Qualifications:

·         Associate’s degree or commensurate experience

·         Two years of applicable experience providing administrative support

·         Demonstrated computer and software skills required, including proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook; Sharepoint and website maintenance experience preferred; demonstrated skills in Access and other software (FileMaker Pro is highly preferred) with ability to enter data, manipulate data, and create graphs and charts;

·         40 wpm minimum typing speed

·         Excellent written skills, including proofreading and editing, and verbal communication skills

·         Strong detail orientation and focus on process efficiency

·         Strong customer service skills and quality focus

·         Strong organizational and time management skills

·         Able to multitask and prioritize, taking direction from and providing support to multiple people

·         Able to maintain confidentiality

·         Able to establish and maintain effective working relationships with a diverse range of individuals

·         Able to work both independently and cooperatively as part of a team

·         Able to navigate through database systems by running reports, inputting information, etc.

·         Able to learn new software programs and systems

·         Able and willing to work with children when required (minimal)

·         Flexibility in the work environment and willingness and ability to adapt to changing organizational needs

·         Must possess a valid driver’s license; maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary overnight.

To apply: Send a cover letter, resume and list of references by May 17 to:

The Management Group
Human Resources – Q-ADMA3
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com 

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Quality Services Specialist

Quality Services Specialists (QSS) provide quality assurance and improvement (QA/QI) services for Medicaid Home and Community Based Waiver Programs under contract with the Department of Health Services (DHS) Bureau of Long-Term Support (BLTS).  

 Responsibilities:  Work closely with Children’s Long-Term Support (CLTS)  staff to conduct collaborative and strengths-based Record Reviews of County Waiver Agencies (CWA) serving children with physical  disabilities, developmental disabilities, and/or severe emotional disturbances; Review and approve waiver applications and recertifications for the COP-W/CIP-II waiver program serving frail elders and adults with physical disabilities  to ensure functional and financial eligibility; review and approve home modification requests; compile data and create quarterly reports to determine trends/areas for QI and/or training; technical record reviews and data collection on COP-W/CIP-II waiver program requirements; home visits with adult waiver participants to assess achievement of outcomes; discussions with County Waiver Agency (CWA) staff on technical and home visit findings;  prepare written reports for Bureau of Long Term Supports (BLTS) and CWA long term support program management staff explaining monitoring findings and required action for quality improvement for adult waiver programs; compile statewide data and present to BLTS  on an annual basis for the adult waiver programs; provide telephone technical assistance to county care managers administering adult waiver programs; provide training and education to county care managers on waiver topics related to program operations and quality assurance through the On-Call technical assistance program and webcast presentations. Conduct follow-up quality improvement assessments for counties who had systems issues identified during the monitoring review.  Participate in weekly policy meetings with BLTS as assigned.  This position requires travel throughout the State of Wisconsin on a regular basis in order to fulfill key job requirements.  Overnight travel is required.        

Qualifications: Bachelor’s degree in a Health or Human Services related field and one year of experience working with at least one of the key target groups (children with special needs, adults with physical disabilities, and frail elders), or an equivalent combination of training and experience that equals four years of long-term support or case management; extensive knowledge of and experience with home and community based Medicaid waiver programs serving adults and/or children with disabilities, frail elders, or adults with physical disabilities; Adult and Children’s Long-Term Care Functional Screen (LTC-FS) certification and extensive knowledge of the LTC-FS Clinical Instructions, or the capacity to become certified on both Functional Screens if not already certified; knowledge of Quality Assurance and Quality Improvement (QA/QI) strategies and experience in applying QA/QI principles in the workplace; ability to speak in public and to communicate effectively both verbally and in writing; demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software; database operation and data entry; must possess a valid driver’s license; maintain adequate auto insurance for job-related travel; and have the ability to travel to all counties and tribes throughout Wisconsin on a regular basis, overnight travel is required.   

To apply: Send cover letter, resume and list of references by May 17, to:

The Management Group
Human Resources –T-QSS1
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com  

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Quality Services Specialist (LTE)

Quality Services Specialists (QSS) provide quality assurance and improvement (QA/QI) services for Medicaid Home and Community Based Waiver Programs under contract with the Department of Health Services (DHS) Bureau of Long-Term Support (BLTS).   We are currently recruiting for a Quality Services Specialist on a limited term full-time basis (through June 30, 2014) which has the potential of becoming a regular full-time position.

 Responsibilities:  Work closely with Children’s Long-Term Support (CLTS)  staff to conduct collaborative and strengths-based Record Reviews of County Waiver Agencies (CWA) serving children with physical  disabilities, developmental disabilities, and/or severe emotional disturbances; Review and approve waiver applications and recertifications for the COP-W/CIP-II waiver program serving frail elders and adults with physical disabilities  to ensure functional and financial eligibility; review and approve home modification requests; compile data and create quarterly reports to determine trends/areas for QI and/or training; technical record reviews and data collection on COP-W/CIP-II waiver program requirements; home visits with adult waiver participants to assess achievement of outcomes; discussions with County Waiver Agency (CWA) staff on technical and home visit findings;  prepare written reports for Bureau of Long Term Supports (BLTS) and CWA long term support program management staff explaining monitoring findings and required action for quality improvement for adult waiver programs; compile statewide data and present to BLTS  on an annual basis for the adult waiver programs; provide telephone technical assistance to county care managers administering adult waiver programs; provide training and education to county care managers on waiver topics related to program operations and quality assurance through the On-Call technical assistance program and webcast presentations. Conduct follow-up quality improvement assessments for counties who had systems issues identified during the monitoring review.  Participate in weekly policy meetings with BLTS as assigned.  This position requires travel throughout the State of Wisconsin on a regular basis in order to fulfill key job requirements.  Overnight travel is required.        

Qualifications: Bachelor’s degree in a Health or Human Services related field and one year of experience working with at least one of the key target groups (children with special needs, adults with physical disabilities, and frail elders), or an equivalent combination of training and experience that equals four years of long-term support or case management; extensive knowledge of and experience with home and community based Medicaid waiver programs serving adults and/or children with disabilities, frail elders, or adults with physical disabilities; Adult and Children’s Long-Term Care Functional Screen (LTC-FS) certification and extensive knowledge of the LTC-FS Clinical Instructions, or the capacity to become certified on both Functional Screens if not already certified; knowledge of Quality Assurance and Quality Improvement (QA/QI) strategies and experience in applying QA/QI principles in the workplace; ability to speak in public and to communicate effectively both verbally and in writing; demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software; database operation and data entry; must possess a valid driver’s license; maintain adequate auto insurance for job-related travel; and have the ability to travel to all counties and tribes throughout Wisconsin on a regular basis, overnight travel is required.   

To apply: Send cover letter, resume and list of references by May 17, to:

The Management Group
Human Resources –T-QSS1
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com

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Registered Nurse - Milwaukee

TMG and The Employer Group, acting as co-employers, are seeking a full-time Registered Nurse who lives in Milwaukee County. The Registered Nurse will serve participants of the IRIS program in the southeast part of the state from Sheboygan to Kenosha counties. The Registered Nurse is responsible for providing nursing services to IRIS participants including, but not limited to, those services specific to participation in the 1915j self-directed Medicaid Personal Care program. This is a work from home position.

Responsibilities: Administering the Wisconsin Personal Care Screening Tool; creating personal care specific plans of care; providing education and training for program participants and care providers; documenting activities and services in compliance with state and federal regulations; providing guidance and support specific to health concerns of participants; and providing health related expertise and input to the IRIS ICA team.

Qualifications: Licensed registered nurse with current Wisconsin license; home care nursing experience; must possess a valid driver’s license and must maintain adequate auto insurance for job-related travel; strong computer skills and the ability to learn new programs and software, have the ability to frequently travel throughout region/multiple counties, have the ability to work autonomously, and have a flexible work schedule with the ability to self-schedule appointments; experience with the three target groups served by IRIS strongly preferred; experience providing care through the Wisconsin Medicaid Personal Care Program preferred; and must be able to travel to Madison six to eight times per year for meetings. 

To apply: Send a cover letter, resume and list of references to:

The Management Group
Human Resources – R-RN25
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com

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IRIS Consultant - Bilingual (Russian)*

TMG and The Employer Group, acting as co-employers, are seeking a Russian-speaking IRIS Consultant (IC) who lives in Milwaukee county to provide IRIS Participants with the assistance necessary to meet their dreams/outcomes and to identify and implement a community-based network of supports, as chosen by the participant.  IC’s have collaborative relationships with participants, which are based on the level of support the Participant requests of the IC. IC’s must be available and must respond to the participant in a timely manner because the Participants rely greatly on the IC to access resources and services.  A successful IC shows long-term commitment and responsiveness to the requests and needs of the participants.

Responsibilities: Collaborate with participants to develop and implement their Individual Supports and Services Plan (ISSP); document participant’s personal experience outcomes and related supports; provide information to participants on support and service options; provide supporting documentation for the ISSP: high cost documentation; estimates; Enterprise assessments; assist with the development of participant’s support and service plans to assure they remain within their allocation; assist participants with developing agreements with providers that clearly articulate rates and expectations regarding care and services; assist with the development of participant’s back up support plans; provide participants with ongoing support/education on the rights and responsibilities of the IRIS participant: responsible use of public dollars; signing the ISSP signature page; LTC-FS and Medicaid eligibility renewals; assist participants in identifying and mitigating areas of potential risk as well as conflict of interest; assist participants with exploring integrated employment; assist participants in meeting expectations regarding reporting events such as critical incidents and abuse and neglect; provide support related to ongoing functional and financial eligibility requirements; assist participants with tracking medical/remedial receipts and provide reminders as appropriate to pay cost share or spend-down obligations; maintain regular contact with participants as outlined in the IRIS program requirements; maintain IRIS timelines, case noting, and participation in Regional and individual Consultant meetings; and must be able to maintain the strictest confidentiality and abide by HIPAA standards.

Qualifications:  Must be able to read, write and speak Russian fluently; post High School degree in Human Services or a related field and a minimum of two years of related work experience; experience working with any of the three target groups (Developmentally Disabled, Physically Disabled and/or Frail Elders); must be able to maintain the strictest confidentiality and abide by HIPAA standards; strong verbal, written and interpersonal communications skills; strong computer skills and the ability to learn new programs and software; accessibility to a computer and Microsoft Excel, Word and PowerPoint; ability to travel within an average of a two-hour radius with reliable transportation; be at least 18 years of age; ability to pass all required criminal background checks; flexible scheduling – with the ability and willingness to work more than 20 hours per week if needed and provide day, night and/or weekend hours as required by participant’s needs; ability to work on own with minimal supervision is critical; commitment to initial and monthly training related to responsibilities as an IC; shows long-term, at least 2 years, commitment to the IRIS program; time management, organization, and prioritizing skills; creative problem solving skills; willingness to learn new skills; ability to develop and monitor the participant proposed plan and budget; ability to work with diverse populations and in varied circumstances; ability to identify and build strong community-based support teams; and attention to detail.

Compensation and Hours:  ICs earn $18.48/hour for training time; $19.00/hour after training is completed, and will be reimbursed for travel costs at $.51/mile.  This is a part-time (up to 29 hours per week) work from home position, so the hours and number of hours per week vary with no guarantee of hours per week. The number of hours worked is dependent upon the number and needs of each Participant who may select you as an IC.

To Apply:  Submit a cover letter and resume to:

The Management Group

Human Resources – R-IC
1 South Pinckney Street, Suite 320
Madison, WI  53703

E-mail: human.resources@tmg-wis.com

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Screening Specialist - Northwest and West Central

TMG and The Employer Group, acting as co-employers, are seeking a Screening Specialist to support the Northwest and West Central counties of the state including the counties of Buffalo, Chippewa, Dunn, Eau Claire, Jackson, LaCrosse, Monroe, Pepin, Pierce, Trempealeau, Saint Croix and Vernon.  The candidate must reside in one of the counties listed. The Screening Specialist is responsible for completing the Adult Long-Term Care Functional Screens (LTCFS) for participants of the IRIS program in the Northwest and West Central area. This will include completing the required annual and update screens. The Screening Specialist will use the individual assessment tool and must comply with the documentation regulations set forth by the Department of Health Services (DHS), Division of Long-Term Care. Screening Specialist is also responsible for tracking screening requests electronically and participating in development, process improvement and ongoing quality management of the services provided. This is a work-from-home position.

Responsibilities: Assessment - Complete the Adult LTCFS for IRIS participants (annual and updates); document assessment as required by the individual assessment tool; and complete other assessments as requested. Documentation and Compliance  - Comply with documentation regulations related to the DHS Division of Long-Term Care in relation to the Adult LTCFS; comply with program regulations and guidelines of the 1915j waiver (IRIS); and document all participant-specific activities in the Enterprise data system on a timely basis.  Other Duties  – Track screening requests and outcomes electronically; provide data reports and summaries as requested; collaborate with the development, process improvement and ongoing quality management of services and related materials/products; participate in discussions and problem solving regarding overall program development and implementation; and meet quota set forth by department management.

Qualifications: Bachelor’s of Arts or Science degree in health, human services or a related field; must be a certified Adult Long-term Care Functional Screener and maintain certification as a screener; at least one year experience conducting the Adult Long-term Care Functional Screen and working with at least one of the three target groups served by IRIS; strong writing skills and attention to detail; strong computer skills using various software applications; strong customer service skills; good organizational and time management skills; the ability to work cooperatively as part of a team; the ability to work autonomously; must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; and a commitment to the mission and vision of the IRIS program.

To apply: Send a cover letter, resume and list of references to:

The Management Group
Human Resources – R-SCRSP31
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com

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Screening Specialist - Price, Rusk or Sawyer

The Management Group and The Employer Group, acting as co-employers, are seeking a Screening Specialist who lives in Price, Rusk or Sawyer County. The Screening Specialist is responsible for completing the Adult Long-Term Care Functional Screens (LTCFS) for participants of the IRIS program in the northwestern counties of Wisconsin. This will include completing the required annual and update screens. The Screening Specialist will use the individual assessment tool and must comply with the documentation regulations set forth by the Department of Health Services (DHS), Division of Long-Term Care. Screening Specialist is also responsible for tracking screening requests electronically and participating in development, process improvement and ongoing quality management of the services provided. This is a work-from-home position.

The Management Group (TMG) is the contracted IRIS Consultant Agency (ICA) for the IRIS program. IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services.

Responsibilities: Assessment - Complete the Adult LTCFS for IRIS participants (annual and updates); document assessment as required by the individual assessment tool; and complete other assessments as requested. Documentation and Compliance  - Comply with documentation regulations related to the DHS Division of Long-Term Care in relation to the Adult LTCFS; comply with program regulations and guidelines of the 1915j waiver (IRIS); and document all participant-specific activities in the Enterprise data system on a timely basis.  Other Duties  – Track screening requests and outcomes electronically; provide data reports and summaries as requested; collaborate with the development, process improvement and ongoing quality management of services and related materials/products; participate in discussions and problem solving regarding overall program development and implementation; and meet quota set forth by department management.

Qualifications: Bachelor’s of Arts or Science degree in health, human services or a related field; must be a certified Adult Long-term Care Functional Screener and maintain certification as a screener; at least one year experience conducting the Adult Long-term Care Functional Screen and working with at least one of the three target groups served by IRIS; strong writing skills and attention to detail; strong computer skills using various software applications; strong customer service skills; good organizational and time management skills; the ability to work cooperatively as part of a team; the ability to work autonomously; must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; and a commitment to the mission and vision of the IRIS program.

To apply: Send a cover letter, resume and list of references to:

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Screening Specialist - Milwaukee

The Management Group and The Employer Group, acting as co-employers, are seeking two Screening Specialists who live in Milwaukee County. The Screening Specialist is responsible for completing the Adult Long-Term Care Functional Screens (LTCFS) for participants of the IRIS program in the southeast counties. This will include completing the required annual and update screens. The Screening Specialist will use the individual assessment tool and must comply with the documentation regulations set forth by the Department of Health Services (DHS), Division of Long-Term Care. Screening Specialist is also responsible for tracking screening requests electronically and participating in development, process improvement and ongoing quality management of the services provided. This is a work-from-home position.

The Management Group (TMG) is the contracted IRIS Consultant Agency (ICA) for the IRIS program. IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services.

Responsibilities: Assessment - Complete the Adult LTCFS for IRIS participants (annual and updates); document assessment as required by the individual assessment tool; and complete other assessments as requested. Documentation and Compliance  - Comply with documentation regulations related to the DHS Division of Long-Term Care in relation to the Adult LTCFS; comply with program regulations and guidelines of the 1915j waiver (IRIS); and document all participant-specific activities in the Enterprise data system on a timely basis.  Other Duties  – Track screening requests and outcomes electronically; provide data reports and summaries as requested; collaborate with the development, process improvement and ongoing quality management of services and related materials/products; participate in discussions and problem solving regarding overall program development and implementation; and meet quota set forth by department management.

Qualifications: Bachelors of Arts or Science degree in health, human services or a related field; must be a certified Adult Long-term Care Functional Screener and maintain certification as a screener; at least one year experience conducting the Adult Long-term Care Functional Screen and working with at least one of the three target groups served by IRIS; strong writing skills and attention to detail; strong computer skills using various software applications; strong customer service skills; good organizational and time management skills; the ability to work cooperatively as part of a team; the ability to work autonomously; must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; and a commitment to the mission and vision of the IRIS program.

To apply: Send a cover letter, resume and list of references to:

The Management Group
Human Resources – R-SCRSP34-35
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com

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Northeast Lead*

TMG and The Employer Group, acting as co-employers, are seeking a Northeast Lead.  TMG is the contracted IRIS Consultant Agency (ICA) for the IRIS program. IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services.

The Northeast Lead will be responsible for providing leadership, management and supervision to the ICA Northeast staff, and for developing successful strategic partnerships in Northeast Wisconsin to ensure IRIS participant outcomes, program service excellence standards and program integrity are being met.  The Northeast Lead provides professional and quality-focused team and resource management for Area staff, and supervises day-to-day activities, responsibilities, and initiatives in alignment with TMG’s strategic goals and direction.  The Northeast Lead is also responsible for leading the development and maintenance of a favorable image of The Management Group’s ICA services in the Northeast region of the state.  IRIS currently serves participants in the following Northeast counties: Lincoln, Langlade, Waupaca, Outagamie, Manitowoc, Calumet and Winnebago.  This position is a work-from-home position.

Overall Responsibilities:Provide leadership to Northeast staff; develop successful strategic partnerships in the Northeast to ensure IRIS participant outcomes, program service excellence standards and quality management standards are being met; manage Local Area team performance to meet strategic objectives and service excellence standards; manage day-to-day operations of Local Area activities to ensure service excellence standards are being met; and, other responsibilities as assigned and available.

 Qualifications:

• Bachelor’s degree in human services or related field or commensurate experience
• Five years of applicable experience in direct-care, long-term care programs serving individuals with disabilities or the frail elderly, or with self-direction/self-determination programs
• Three years of direct supervisory experience
• Extensive experience in a leadership role that required extensive communication outreach and partnership development
• Experience in a leadership role that had responsibility for implementing strategic goals and objectives
• Strong leadership skills – ability to motivate, recognize and manage performance effectively
• Experience in staff selection, training and performance management
• Well-networked in long-term care community in Northeast Wisconsin
• Strong knowledge of Medicaid services
• Knowledge of process improvement tools and techniques
• Excellent communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience
• Strong problem-solving skills
• Strong interpersonal and customer service skills to build relationships with a diverse population and to manage a variety of situations and issues
• Strong organizational, time management and prioritization skills
• Ability to be flexible, patient, creative and innovative in day-to-day operations and situations
• Ability to operate in an open, honest and forthright manner in order to build and maintain relationships
• Ability to take ownership of  Area and corresponding programs and supervise for success
• Ability to be self-motivated and self-directed, working with minimal supervision
• Ability to work both independently and cooperatively as part of a team
• Ability to work from home/remotely
• Ability to embrace difficult conversation or confrontation and bring about appropriate resolution
• Ability to operate in a professional manner as a team leader
• Ability to maintain the strictest confidentiality and abide by HIPAA standards
• Ability to be proactive and perseverant
• Ability to analyze data, draw appropriate conclusions and implement solutions
• Ability to focus on multiple priorities simultaneously
• Ability to be both persuasive and decisive, depending upon the situation
• Ability to seek out opportunities to learn and grow, embrace challenges and learn from them
• Ability to be flexible in the work environment and willingness and ability to adapt to changing organizational needs
• Must be able to work from a home office which has sufficient internet access and cell phone coverage
• Must possess a valid driver’s license and reliable transportation, maintain adequate auto insurance for job-related travel, and ability to travel extensively in the Area and occasionally within Wisconsin and other states as necessary
• Demonstrated computer and software skills required; proficiency with Microsoft Office Suite and database operation/maintenance skills

 To apply: Send a cover letter, resume and list of references to:

The Management Group
Human Resources – R-AL4
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com

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IRIS Consultant* (part-time)

TMG is currently hiring IRIS Consultants who live in the following counties:

·         Ashland

·         Fond du Lac

·         Kenosha

·         Lincoln

·         Manitowoc

·         Milwaukee

·         Racine

·         Vernon

TMG and The Employer Group, acting as co-employers, are seeking a IRIS Consultants (IC) to provide IRIS Participants with the assistance necessary to meet their dreams/outcomes and to identify and implement a community-based network of supports, as chosen by the participant. IC's have collaborative relationships with participants, which are based on the level of support the Participant requests of the IC. IC's must be available and must respond to the participant in a timely manner because the Participants rely greatly on the IC to access resources and services. A successful IC shows long-term commitment and responsiveness to the requests and needs of the participants.

Responsibilities: Collaborate with participants to develop and implement their Individual Supports and Services Plan (ISSP); document participant's personal experience outcomes and related supports; provide information to participants on support and service options; provide supporting documentation for the ISSP: high cost documentation; estimates; Enterprise assessments; assist with the development of participant's support and service plans to assure they remain within their allocation; assist participants with developing agreements with providers that clearly articulate rates and expectations regarding care and services; assist with the development of participant's back up support plans; provide participants with ongoing support/education on the rights and responsibilities of the IRIS participant: responsible use of public dollars; signing the ISSP signature page; LTC-FS and Medicaid eligibility renewals; assist participants in identifying and mitigating areas of potential risk as well as conflict of interest; assist participants with exploring integrated employment; assist participants in meeting expectations regarding reporting events such as critical incidents and abuse and neglect; provide support related to ongoing functional and financial eligibility requirements; assist participants with tracking medical/remedial receipts and provide reminders as appropriate to pay cost share or spenddown obligations; maintain regular contact with participants as outlined in the IRIS program requirements; maintain IRIS timelines, case noting, and participation in Regional and individual Consultant meetings; and must be able to maintain the strictest confidentiality and abide by HIPAA standards.

Qualifications: Post High School degree in Human services or a related field; a minimum of two years of related work experience; experience working with any of the three target groups (Developmentally Disabled, Physically Disabled and/or Frail Elders); must be able to maintain the strictest confidentiality and abide by HIPAA standards; strong verbal, written and interpersonal communications skills; ability to travel within an average of a two-hour radius with reliable transportation; be at least 18 years of age; ability to pass all required criminal background checks; flexible scheduling – with the ability and willingness to work more than 20 hours per week if needed and provide day, night and/or weekend hours as required by participant's needs; ability to work on own with minimal supervision is critical; commitment to initial and monthly training related to responsibilities as an IC; shows long-term, at least 2 years, commitment to the IRIS program; time management, organization, and prioritizing skills; creative problem solving skills; willingness to learn new skills; ability to develop and monitor the participant proposed plan and budget; ability to work with diverse populations and in varied circumstances; ability to identify and build strong community-based support teams; attention to detail; accessibility to a computer; demonstrated computer and software skills required; and proficiency with and access to the Microsoft Office Suite to include Excel, Outlook and Word.

Compensation and Hours: IC's earn $18.48/hour for training time; $19.00/hour after training is completed, and will be reimbursed for travel costs at $.51/mile. This is a part-time (up to 29 hours per week) work from home position, so the hours and number of hours per week vary with no guarantee of hours per week. The number of hours worked is dependent upon the number and needs of each Participant who may select you as an IC.

To Apply: Submit a cover letter and resume to:

The Management Group
Human Resources - R-IC
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com

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 TMG is an Equal Opportunity Employer

Affirmative Action
TMG is committed to affirmative action, workplace diversity, and cultural competency.  TMG management will evaluate the Affirmative Action Plan annually in June of each year. The reviews will be conducted by the Equal Opportunity Coordinator, and then reviewed with the management staff.

Equal Opportunity Policy Statement

It is TMG policy to be in compliance with the equal opportunity policy and standards of its customers and all applicable state and federal statutes and regulations relating to nondiscrimination in employment and service delivery. 

No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief or affiliation, military participation, or use or non-use of lawful products off of TMG's premises.  All employees are expected to support goals and programmatic activities relating to nondiscrimination in employment.

No otherwise qualified applicant for services or service participant shall be excluded from participation, be denied benefits, or otherwise be subject to discrimination in any manner on the basis of race, color, national origin or ancestry, age, sex, disability or association with a person with a disability.  Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion, political beliefs or affiliation.  This policy covers eligibility for the access to service delivery, and treatment in all of our programs and activities.

To assist us in complying with all applicable equal opportunity rules, regulations and guidelines, the Human Resources Director has been appointed Equal Opportunity Coordinator.  You are encouraged to discuss any perceived discrimination problems in employment or service delivery with Human Resources.  The Human Resources Director may be reached Monday through Friday between the hours of 8:00 am and 4:30 pm at 608.255.6441.  Information about our discrimination complaint resolution process is available to you upon request.

Disability Accommodation

TMG is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. All employment practices and activities are conducted on a non-discriminatory basis.

Hiring procedures have been reviewed and provide qualified individuals with disabilities meaningful employment opportunities. Pre-employment inquiries are only made regarding an applicant's ability to perform the duties of the position.

Reasonable accommodation is available to all qualified individuals with disabilities, if their disability affects the performance of essential job functions.  All employment decisions are based on the merits of the situation in accordance with defined criteria, not the disability of the individual.

Qualified individuals with disabilities are entitled to equal pay and benefits.  Qualified individuals with disabilities will be treated equally with respect to job assignments, classifications, organizational structures, position descriptions, lines of progression and seniority.  Leave of all types will be available to all employees on an equal basis.

TMG is also committed to not discriminating against any qualified employee or applicant because they are related to or associated with a person with a disability.  TMG will follow any state law that provides individuals with disabilities greater protection than the ADA.

This policy is neither exhaustive nor exclusive.  TMG is committed to taking all other actions necessary to ensure equal employment opportunity for qualified persons with disabilities in accordance with the ADA and all other applicable federal and state laws.