TMG: Wisconsin Based - Nationally Focused

   EMPLOYMENT OPPORTUNITIES

The Management Group, Inc. (TMG) is an equal opportunity employer that employs a staff of professionals with social work, nursing, information and program analysis backgrounds. TMG also sub-contracts with organizations and individuals on a project specific basis.

Read below to learn more about TMG's Affirmative Action, Equal Opportunity Policy Statement, and Disability Accomdations.

The Management Group, Inc. is currently hiring for the following positions:


TMG is a consulting firm that specializes in assisting human services organizations in the improvement of program performance and quality outcomes for consumers.


TMG is the IRIS Consultant Agency (ICA) and Self-Directed Personal Care contractor for Wisconsin’s IRIS program.  IRIS is a long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services.

All applicants must have a commitment to the mission and vision of the IRIS program.

For more information on the IRIS program please visit www.Wisconsin-IRIS.com.

The IRIS Consultant Agency, The Management Group, Inc., is hiring for the following positions:

* = Work from home position


 

Quality Services Specialist

 

The Management Group (TMG) is a rapidly growing organization operating statewide in Wisconsin, with over 500 employees.  TMG is a unique contractor of self-directed community-based long term care supports, Medicaid Home and Community Based Waiver quality assurance and improvement services, and outsourced quality management staffing and placement services.  TMG works with a full range of individuals and programs supporting people with chronic conditions, including the elderly, and people with physical or developmental disabilities.  TMG proudly employs a growing multi-disciplinary staff of human and health service professionals with expertise in self-directed services, service delivery and program design, organizational development, policy and regulatory compliance, and quality improvement.

 

TMG is the IRIS Consultant Agency (ICA) and Self-Directed Personal Care contractor for Wisconsin’s IRIS program.  IRIS is a long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services. TMG is seeking a Quality Services Specialist who is responsible for working as part of the Quality Services Team to provide an array of supportive services to internal and external customers.  These services include, though are not limited to, consultation, education and support, issue resolution and mediation, and support and expertise for process improvement and system change projects.  The Quality Services Specialist is also responsible for assisting with quality assurance activities such as record reviews; addressing complaints, grievances and appeals; incident reporting; notices of action and appeals; and other activities that may be determined through contractual means.  In addition, this position plays an important role in maintaining feedback loops between people enrolled in the various programs with which TMG is involved, their family members, stakeholders, providers, staff, and others.  This is performed primarily through listening sessions, surveys, and focus groups.

Responsibilities:

·         Provide consultation for the Service Areas around implementation of program policies

·         Provide education to staff regarding areas of expertise as needs arise or are identified

·         Facilitate solutions to complaints or individual situations which need more attention

·         Identify and implement quality improvement projects focused on targeted processes or systems

·         Assist Service and functional areas in root cause analysis processes

·         Assist Service and functional areas in utilizing lean quality management principles to improve the overall customer experience and minimize waste within processes

·         Utilize performance excellence tools to evaluate program components or processes

·         Maintain processes and forums for receiving feedback from people enrolled in the program and their family members

·         Conduct listening sessions with a wide array of individuals, including individuals enrolled in the program, staff, and other stakeholders.

·         Track data from feedback cards,  surveys and other sources to produce reports, summaries and suggested program improvements based on the input received

·         Conduct focus groups as needed or requested

·         Perform record reviews per contract with the Department of Health Services or internal record review process

·         Receive and respond to formal grievances

·         Assist Area staff in providing notices of action for services denied, limited, or reduced; providing documentation and tracking of notices and subsequent appeals; representing the Department of Health Services at Administrative Hearings when the individual decides to appeal the notice; and providing support to the organization regarding this process

·         Assist Area staff in investigating reports of potential fraud, waste, or misuse of public funds

·         Assist Area staff in supporting participants to manage their IRIS budgets within approved limits

·         Assist Area staff in identifying and mitigating conflicts of interest

·         Track, report, and provide consultation and support to Area staff regarding the Department of Health Services Critical Incident Reporting process and requirements

·         Track, report, and provide consultation to Area staff regarding behavior support plans and Restrictive Measures as well as ensure compliance with Department of Health Services reporting requirements


Qualifications:

·         Associate’s degree in a related field or commensurate experience

·         2 years of previous applicable experience

·         Strong customer service skills

·         Excellent written and verbal communication skills

·         Excellent organizational and time management skills

·         Strong organizational, time management and prioritization skills

·         Strong analytical and problem-solving skills

·         Ability to maintain strictest confidentiality

·         Ability to focus on multiple priorities simultaneously

·         Ability to be resourceful, proactive and detail-oriented, and learn and incorporate new items quickly

·         Ability to work both collaboratively and independently

·         Ability to analyze data, draw appropriate conclusions and recommend solutions

·         Ability to seek out opportunities to learn and grow—embrace challenges and learn from them

·         Flexibility in the work environment and willingness and ability to adapt to changing organizational needs

·         Must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary

·         Demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software; database operation/maintenance skills and data entry experience

 

 

 

To apply: Send a cover letter, resume and list of references by Friday, April 25 to:

The Management Group
Human Resources – T-PPSS3
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com

 

 

Self-Directed Personal Care Registered Nurse - Green Lake County or Marquette County

TMG and The Employer Group, acting as co-employers, are seeking a full-time Registered Nurse who lives in Green Lake or Marquette County and will serve participants who live in Columbia, Green Lake, Marquette and Waushara counties. The Self-Directed Personal Care (SDPC) Registered Nurse is responsible for providing self-directed personal care nursing services to IRIS participants including, but not limited to, those services specific to participation in the 1915j Self-Directed Medicaid Personal Care program.  Responsibilities include administering the Wisconsin Personal Care Screening Tool; creating personal care, person centered plans of care called My Cares; managing a caseload of participants called a My Cares Group (MCG); providing education and training for program participants and care providers; and documenting activities and services in compliance with state and federal regulations. This is a work from home position

Responsibilities:

  • Administer Wisconsin Personal Care Screening Tool and addendums as required.

  • Document assessment as required by individual tool and Department of Health Services (DHS) policies.

  • Complete oversight visits and calls as required.

  • Oversee a My Cares℠ Group of participants.

  • Develop individual plans of care, My Cares℠, focused on personal care services.

  • Ensure physician orders for care are obtained and current.

  • Review and revise plans of care as needed.

  • Comply with all DHS policies and TMG SDPC Guidelines, procedures and practices.

  • Comply with documentation regulations.

  • Comply with program regulations and guidelines of the 1915j waiver.

  • Document all participant specific activities in the data system on a timely basis.

  • Provide training to participants or care providers as requested or needed.

  • Provide educational materials as needed.

  • Develop training/educational materials specific to individual participants as needed

  • Provide reports and summaries as requested.

  • Collaborate with development of documents and other related products.

  • Participate in discussions and problem solving regarding overall program development and implementation.

Qualifications:

  • Licensed registered nurse with current Wisconsin license

  • Experience with the three target groups served by IRIS

  • Home care nursing experience

  • Experience providing care through the Wisconsin Medicaid Personal Care Program preferred

  • Excellent written and verbal communication skills required

  • Strong customer service skills

  • Good organizational and time management skills

  • The ability to work cooperatively as part of a team

  • Flexibility in the work environment and willingness and ability to adapt to changing organizational needs

  • Must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary

  • Demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software

To apply: Send a cover letter, resume and list of references to:

The Management Group
Human Resources – R-RN39
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail:
human.resources@tmg-wis.com

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Screening Specialist - La Crosse County

The Management Group and The Employer Group, acting as co-employers, are seeking a Screening Specialist who lives in La Crosse County. The Screening Specialist is responsible for completing the Adult Long-Term Care Functional Screens (LTCFS) for participants of the IRIS program in the West Central counties of Wisconsin. This will include completing the required annual and update screens. The Screening Specialist will use the individual assessment tool and must comply with the documentation regulations set forth by the Department of Health Services (DHS), Division of Long-Term Care. Screening Specialist is also responsible for tracking screening requests electronically and participating in development, process improvement and ongoing quality management of the services provided. This is a work-from-home position.

Responsibilities:

  • Complete the Adult LTCFS for IRIS participants.

  • Document assessment as required by the individual assessment tool.

  • Complete other assessments as requested.

  • Comply with documentation regulations related to the DHS Division of Long-Term Care in relation to the Adult LTCFS.

  • Comply with program regulations and guidelines of the 1915j waiver (IRIS).

  • Document all participant-specific activities in the Enterprise data system on a timely basis.

  • Track screening requests and outcomes electronically.

  • Provide data reports and summaries as requested.

  • Collaborate with the development, process improvement and ongoing quality management of services and related materials/products.

  • Participate in discussions and problem solving regarding overall program development and implementation.

  • Meet quota set forth by department management.

Qualifications:

  • Bachelor of Arts or Science degree in health, human services or a related field

  • Must be a certified Adult Long-term Care Functional Screener and maintain certification as a screener

  • At least one year experience conducting the Adult Long-term Care Functional Screener with at least one of the three target groups served by IRIS

  • Strong writing skills and attention to detail

  • Strong computer skills using various software applications

  • Strong customer service skills

  • Good organizational and time management skills

  • The ability to work cooperatively as part of a team

  • The ability to work autonomously

  • Must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary

  • Flexibility in the work environment and willingness and ability to adapt to changing organizational needs

  • A commitment to the mission and vision of the IRIS program

To apply: Send a cover letter, resume and list of references to:

The Management Group
Human Resources – R-SCRSP50
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail:
human.resources@tmg-wis.com

 

Orientation Consultant

 

The Management Group (TMG) and The Employer Group, acting as co-employers, are seeking an Orientation Consultant who lives in Calumet County or Manitowoc County. The Orientation Consultant is responsible for a broad range of activities, occurring primarily in the first few months after a person makes a referral to the IRIS program.   Orientation Consultants create trusting partnerships with people to ensure a positive introduction to IRIS.  They provide people with a comprehensive orientation to the IRIS program; establish clear expectations and responsibilities for all parties involved; assess for risk to the person; assist in the development of the initial Individual Support and Services Plan; ensure a smooth transition to the IRIS Consultant.   In addition, the Orientation Consultant works collaboratively with the local IRIS Consultant Supervisor and Area Lead to provide ongoing planning support, expertise and resource as requested. This is a work from home position.

Responsibilities:

  • Provide Welcome Call to the person referred to IRIS, and schedule the initial face to face meeting

  • Provide a thorough program orientation during the face to face meeting

  • Complete the Initial Conversation, which explores a broad view of the person’s  life, including goals, important relationships, connection with community, and interest in employment

  • Engage in conversation with the individual about his/her rights and responsibilities as someone enrolled in the IRIS program

  • Verify legal documentation – Power of Attorney, Guardianship, Durable Power of Attorney for Health Care

  • Document all orientation and planning activities in the IRIS data system

  • Complete Budget Adjustment paperwork and collaborate with Service Center Specialists as required for securing a start date when needed

  • Involve additional planning supports as needed

  • Guide the person and family in choosing an IRIS Consultant

  • Ensure a smooth transition to the IRIS Consultant by completing the required paperwork, discussing the person’s plan and outcomes with the Consultant, and attending the Consultant’s first visit with the person – also known as the Budget Authority Visit.

  • When requested, reengage with the person and the IRIS Consultant to provide targeted, intensive, short-term assistance and support

  • Develop clear action plan and identify specific tasks that the Consultant can assist the person  to achieve, and communicate those tasks to the IRIS Consultant

  • Partner with the person and his/her family to develop an emergency backup plan

  • Document health and safety issues, and partner with the individual to develop a plan  for addressing or mitigating risk

  • Discuss health and safety risks/concerns with the person, the IRIS Consultant the person choses, the IRIS Consultant’s Supervisor

  • Involve additional supports as needed to ensure health and safety

  • Communicate any immediate health and safety issue the appropriate authorities

  • Talk with the person about his/her eligibility for SDPC

  • Determine the person’s interest in SDPC

  • Communicate SCPC requirements to the person

  • Assist in ensuring and maintaining the person’s financial eligibility

  • Perform room and board calculation for individuals living in substitute care as requested

  • Provide time and expertise to Consultants, Consultant Supervisors, Area Leads, and people in the program as requested

  • Participate in discussions and problem solving regarding overall program development and implementation.

 

Qualifications:

  • Bachelor’s degree in Human Services or a related field or commensurate experience

  • Five years of experience providing services to at least one of the three target groups

  • Knowledge and experience with Medicare, Medicaid, and Wisconsin’s Legacy Waiver programs

  • Understanding of and experience with providing services grounded in the principles of Self Determination

  • Knowledge and experience with the Wisconsin Long Term Care Functional Screen and Medicaid eligibility to include cost-share, spend down, and medical remedial expenses

  • Basic math skills.

  • Strong interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues.

  • Good organizational, time management and prioritization skills.

  • Strong communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience.

  • Strong analytical and problem-solving skills.

  • Ability to be flexible, patient, creative and innovative in day-to-day operations and situations.

  • Ability to operate in an open, honest and forthright manner in order to build and maintain relationships.

  • Ability to focus on multiple priorities simultaneously.

  • Ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly.

  • Ability to be responsive, empathetic, customer-focused and quality-driven.

  • Ability to remain calm and rational in high-pressure situations.

  • Ability to be self-motivated and patient.

  • Ability to work both collaboratively and independently at a fast pace without close supervision.

  • Ability to work cooperatively as part of a team.

  • Ability to problem solve, assessing situations quickly and effectively using resources available and selecting a course of action and moving toward it.

  • Ability to analyze data, draw appropriate conclusions and implement solutions.

  • Ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate.

  • Flexibility in the work environment and willingness and ability to adapt to changing organizational needs

  • Demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software

  • Must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary

  • Must maintain the strictest confidentiality and abide by HIPAA standards

  • Demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software

 

To apply: Send a cover letter, resume and list of references to:

The Management Group
Human Resources – R-OC4
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail:
human.resources@tmg-wis.com


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Bilingual (Russian) IRIS Consultant (full-time with benefits) - Southeast*

TMG and The Employer Group, acting as co-employers, are seeking full-time IRIS Consultants who will apply their comprehensive knowledge and applicable experience to partner with IRIS participants within the Southeast Area to self-direct their long-term care program participation through identifying and meeting outcomes, and identifying and implementing a community-based network of connections and supports, as chosen by the participant.  

Responsibilities: Collaborating with participants to create and implement a self-directed Life Plan, collaborating with participants to continually implement their Self-Directed Life Plan; assisting participants with adhering to IRIS program policies and procedures; and providing training and onboarding support to new IRIS Consultants (IC); providing on-the-job training for new and current ICs, acting as a resource for other ICs in the IC Supervisor’s absence; providing coverage for IC Supervisor’s and ICs when they have approved absences; providing program knowledge and support to other staff when appropriate, including, but not limited to reassignments and re-engagements; attending and participating in monthly face-to-face team meetings and trainings; and other duties as assigned by supervisor.  This position will require the ability to work at least 40 hours per week as needed, to successfully support a full range of participants throughout the region, and to regularly work Monday through Friday from 8 a.m. to 4:30 p.m. with occasional extra hours as needed to meet the demands of the position.

Minimum Requirements:

  •  Must be able to read, write and speak Russian fluently

  •  Ability to work 40 hours per week with occasional extra hours as needed to meet the demands of the position

  • Ability to regularly work Monday through Friday from 8 a.m. to 4:30 p.m. and to work evenings and weekends when needed to meet the participants’ needs

  • Ability to successfully support a full range and appropriate number of participants expected for a full-time position

  • Ability and willingness to travel and support participants throughout the region when providing back up

  • Associate’s degree in a related field or commensurate experience

  • Three years of applicable work experience within three target groups

  • Three years of related direct service experience in a social services environment

  • Demonstrated knowledge of Long Term Care programs and the principles of self-determination

  • Demonstrated understanding of the IRIS program requirements, Assets-Based Community Development, and Self-Determination

  • Excellent interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues

  • Excellent organizational, time management and prioritization skills

  • Excellent communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience

  • Excellent analytical and problem-solving skills

  • Strong math skills

  • Demonstrated ability to develop and maintain positive, professional relationships with individuals from diverse backgrounds and experiences

  • Demonstrated success in providing individualized support for participants

  • Demonstrated ability to maintain the strictest confidentiality and abide by HIPAA standards

  • Demonstrated ability to be flexible, patient, creative and innovative in day-to-day operations and situations

  • Demonstrated ability to operate in an open, honest and forthright manner in order to build and maintain relationships

  • Demonstrated ability to focus on multiple priorities simultaneously

  • Demonstrated ability to meet program requirements including participant contacts, case-noting, incident reporting, etc.

  • Demonstrated ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly

  • Demonstrated ability to be responsive, empathetic, customer-focused and quality-driven

  • Demonstrated ability to remain calm and rational in high-pressure situations

  • Demonstrated ability to be self-motivated and patient

  • Demonstrated ability to work both collaboratively and independently at a fast pace without close supervision

  • Demonstrated ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate

  • Demonstrated computer and software skills required; proficiency with Microsoft Office Word and Excel and be able to work in and navigate through databases

  • Must have access to a personal computer with Microsoft Office Suite to include Excel, Outlook and Word

  • Must possess a valid driver’s license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin

  • Must be able to travel in a two-hour radius on a regular basis to provide participant support, and to be able to travel throughout the Area to provide back-up support to other ICs and IC Supervisor

Compensation: IC's earn $18.99/hour for training time; $19.52/hour after training is completed, and will be reimbursed for travel costs at $.51/mile.

 

To apply: Send a cover letter and resume to:

 

The Management Group
Human Resources – R-ICA5
1 South Pinckney St., Suite 320
Madison, WI  53703
or e-mail: human.resources@tmg-wis.com

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Affirmative Action
TMG is committed to affirmative action, workplace diversity, and cultural competency.  TMG management will evaluate the Affirmative Action Plan annually in June of each year. The reviews will be conducted by the Equal Opportunity Coordinator, and then reviewed with the management staff.

Equal Employment Opportunity Policy Statement

It is TMG policy to be in compliance with the equal opportunity policy and standards of its customers and all applicable state and federal statutes and regulations relating to nondiscrimination in employment and service delivery. 

No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief or affiliation, military participation, or use or non-use of lawful products off of TMG's premises.  All employees are expected to support goals and programmatic activities relating to nondiscrimination in employment.

No otherwise qualified applicant for services or service participant shall be excluded from participation, be denied benefits, or otherwise be subject to discrimination in any manner on the basis of race, color, national origin or ancestry, age, sex, disability or association with a person with a disability.  Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion, political beliefs or affiliation.  This policy covers eligibility for the access to service delivery, and treatment in all of our programs and activities.

To assist us in complying with all applicable equal opportunity rules, regulations and guidelines, the Human Resources Director has been appointed Equal Opportunity Coordinator.  You are encouraged to discuss any perceived discrimination problems in employment or service delivery with Human Resources.  The Human Resources Director may be reached Monday through Friday between the hours of 8:00 am and 4:30 pm at 608.255.6441.  Information about our discrimination complaint resolution process is available to you upon request.

Disability Accommodation

TMG is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. All employment practices and activities are conducted on a non-discriminatory basis.

Hiring procedures have been reviewed and provide qualified individuals with disabilities meaningful employment opportunities. Pre-employment inquiries are only made regarding an applicant's ability to perform the duties of the position.

Reasonable accommodation is available to all qualified individuals with disabilities, if their disability affects the performance of essential job functions.  All employment decisions are based on the merits of the situation in accordance with defined criteria, not the disability of the individual.

Qualified individuals with disabilities are entitled to equal pay and benefits.  Qualified individuals with disabilities will be treated equally with respect to job assignments, classifications, organizational structures, position descriptions, lines of progression and seniority.  Leave of all types will be available to all employees on an equal basis.

TMG is also committed to not discriminating against any qualified employee or applicant because they are related to or associated with a person with a disability.  TMG will follow any state law that provides individuals with disabilities greater protection than the ADA.

This policy is neither exhaustive nor exclusive.  TMG is committed to taking all other actions necessary to ensure equal employment opportunity for qualified persons with disabilities in accordance with the ADA and all other applicable federal and state laws.

 

 

The Management Group, Inc. (TMG) endeavors to make http://www.tmg-wis.com/ accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Human Resources Manager at 608-576-3827. 

 

 
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