Consumer independence is one of the hallmarks of person-centered case planning and Home and Community Based Services (HCBS). Recruitment, training and retention of quality direct care providers is a key to living a life of independence with quality. Quality care workers make it possible for consumers to continue living in their own homes, apartments, and in the community.

To help develop a workforce of high quality caregivers, TMG has created materials that support organizations, workers, and consumers to achieve competence and provide quality care. Generating and maintaining good relationships-between workers and clients, and between workers and their employers, is the key to success. Professional training, worker respect and a good work environment are critical to good provider performance and keeping clients independent and satisfied in their homes. TMG Care Worker Supports are created to reinforce the goal of independence and improve worker retention and benefits.

TMG Recruitment and Retention Programs include:

• Retention-based Recruitment
• Training Curriculum for care workers that meets or exceeds federal waiver requirements
• Videos
• Interpersonal Communications Training Curriculum for Care Workers and Supervisors
• Quality of Life Support Plans for Care Workers
• Outsourced Training of Providers
• Provider Safety Curriculum
• Wage and Benefit Plan

Working with provider organizations, local and private delivery systems and statewide programs, TMG is deeply involved with, and committed to, improving workforce retention and quality.