Case management is at the core of high quality community long-term care services. It is a crucial job that's responsible for balancing, synthesizing, and arranging the supports needed by individuals to achieve quality outcomes in a cost-effective manner. Case management supports individuals to achieve lives of independence and dignity. Lives in which they are actively involved in decision-making. Lives in which they achieve the functional, health-related and personal outcomes they envision.

But developing or maintaining a successful outcome-oriented case management system is complicated. It involves a working knowledge of the delicate relationship that exists between the case manager or care team and the consumer. It is based on a person-centered, strength-based approach.

Fostering a client-focused approach to case management is very challenging-a successful outcome-focused care system can only occur through dedicated efforts at all levels of an organization. More typically, case managers or case teams learn this on the job-from co-workers, supervisors and through working with consumers.

To that end, TMG provides organizations with case management consultation and education that is not typically taught in schools or offered in continuing education courses associated with professional licensure.

TMG consultants and educators all have extensive hands-on, experiential knowledge with consumer populations such as persons with developmental and physical disabilities, mental health issues, and with the elderly and frail. In working with these consumer populations, TMG has gained great experience with innovative service-integrated delivery systems such as PACE, the Wisconsin Partnership Program and the COP-W and CIP Waivers programs. TMG can facilitate the work of both case teams and supervisors working at the statewide or local delivery system level.

These services include:

• Consultation on all forms of case management issues
• Case plan development protocols and coaching
• Staff coaching and training
• Organizational and case management systems analysis
• Management system and provider network development
• Training/technical assistance: Community Case Management Basics, Community Case Management Advanced, ethics and boundaries, quality assessment, safety and guardianship, HCBS waiver plan review
• Distance learning products and services

With a full range of services and an experienced staff, TMG can help organizations move towards cost-effective, client-focused and outcome-oriented case management practices.