TMG assists clients to ensure high quality consumer experience and outcomes for individuals, and to maximize the overall performance of long-term care delivery systems.

For the past 20 years TMG has worked in partnership with state level home and community-based waiver programs, long- term care consumers, provider organizations, and local delivery systems on the development and implementation of a quality oversight and management process. This process is called Quality Outcome and Performance Improvement (QOPI).

QOPI is designed to empower organizations and individual users with a focused set of tools and processes to guide continuous improvement in the community-based long-term care environment. This improvement system draws on:

• A clear definition of program values and goals.
• Structured measurement of consumer experience in relation to consumer-defined quality domains such as respect and satisfaction.
• A balanced measurement of system performance across domains.

The TMG approach combines the principles of data-driven quality improvement with the financial and programmatic realities of community-based, long-term care services. It is capable of helping: front line staff (case managers and caseworkers), program managers, and policy makers.

Clients seeking quality measurement and assessment services have included state and county systems, provider organizations, and local case management organizations. Given its long and varied experience in quality oversight and quality management, TMG can design a specific quality measurement and performance assessment approach that's right for your system or organization.