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QUALITY IMPROVEMENT PRODUCTS AND SERVICES |

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| OVERVIEW |

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TMG offers a comprehensive line of quality and performance improvement services designed to support the ability of direct care providers, case managers, program managers, purchasers, and policy makers to improve the quality of services to individuals and the performance of the organizations that provide them.
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Our services focus on the following areas:
Quality Outcome and Performance Improvement Systems
TMG offers its organizational clients a focused set of tools and processes to guide continuous improvement in the community-based long-term care environment. This improvement system is based on the clear definition of program values and goals, provides tools to measure consumer experience and outcomes, and produces a balanced measurement of individual outcomes and system performance.
Case Management Support Systems
Case management is at the core of high quality community long-term care services. TMG provides organizations with case management consultation and education. These products and services uniquely focus on the provision of case management to elderly and disabled citizens in community settings and programs.
Care Workers Support Services, Management
Quality care workers make it possible for consumers to continue living in their own homes, apartments, and in the community. TMG has a broad array
of services and educational materials that support recruitment, training and retention of quality direct care providers.
Management Improvement Services
TMG works closely with organizations to develop informational reports and management's capacity to use them to guide improvement in service delivery and organizational performance.
Innovative Delivery System Development
TMG works with community service, health-care, and long-term care organizations and delivery systems serving people with complex care needs to develop and implement innovative approaches to coordinating and integrating care.
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